At OCG we believe that all students have the right to learn in an environment free from discrimination or harassment. Everyone connected with OCG is expected to treat all others with respect and courtesy and to respect and protect the school property.

Each student is responsible for his/her actions at all times and is expected to conduct themselves in the classroom and on the campus in a manner that does not disrupt the learning process. Students should not bother or distract others, including walking around the classroom, talking unnecessarily, or using improper language. Students should not bring inappropriate things to school including dangerous or expensive items. Cell phones are not allowed to be used in the class without a teacher’s permission.

Disciplinary problems and/or disorderly conduct may result in a student being removed, suspended or expelled from school.

OCG takes class attendance very seriously. Regular attendance is critical for your students’ ability to learn Japanese. Excessive absences disrupt the flow of the class and are unfair to the other students and your teacher.

In principle, your student should attend all OCG classes except for illnesses or emergencies. If your student will need to miss a class or leave class early, you MUST inform your teacher ahead of time. This is not only a courtesy to your teacher, but it is also necessary for security reasons.

We have decided to tighten our attendance rules beginning Fall 2024, as follows:

1. In order to be considered for advancement to the next grade, your student must be in
   attendance for 2/3 of the year’s classes.
2. In order to be counted as being in attendance for a week, the student must be in class for 3/4 of that school day.
3. If the student is tardy or leaves early for a total of 3 times, this will count as one absence.
4. The school, at its discretion, may allow students to do extra work or activities to make up for an absence. These arrangements will vary by class, so your teacher will brief you at next year’s orientation.

We strive to create a positive environment for students to become lifelong learners of Japanese. However, we understand that there are situations in which students may need to withdraw from the school.

To withdraw from the school, please follow these steps:

1. Contact the student’s teacher and communicate that you wish to withdraw from OCG. The teacher will discuss withdrawal, and provide a link to a withdrawal form.
2. Complete the withdrawal form.
3. You will be contacted by a member of the Registration team to confirm your withdrawal from OCG.
   • Withdrawals will be formally processed on the last day of the month in which the withdrawal form is received (e.g. a student who submits a withdrawal form on March 10 will be withdrawn from the school on March 31).
   • Tuition payments are charged monthly and will stop the following month that the withdrawal takes place (e.g. if a withdrawal form is submitted on March 10, tuition will not be charged beginning in April).

If a student who has withdrawn from the school decides to re-enroll at a future date, they will be regarded as a new student, and any “new student” fees will apply to re-register the student for classes.

All claims and disputes in connection with the Terms or the use of any service provided by OCG that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Section. This applies to you and OCG, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief. If you and the OCG do not resolve the claim or dispute within thirty (30) days after the Notice is received, and the amount falls outside the small claims jurisdictional amount, then either party may begin an arbitration proceeding. Arbitration shall be initiated through the American Arbitration Association, an established alternative dispute resolution provider that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider.